Contact information
Welcome to the official contact information page for FestiveAura.
We believe that accessible customer support and transparent communication are essential to a trustworthy online shopping experience.
This page provides our official business contact details and explains how customers can reach us for assistance.
1. Official Business Information
Store Name: FestiveAura
Official Website: https://FestiveAura.site
Customer Support Email: support@FestiveAura.site
Telephone: +61 491 570 183
Business Address:
10 Eucalyptus Dr
Cranebrook, NSW
Australia
Year Established: 2022
2. Customer Support Services
Our customer support team assists with inquiries related to:
Christmas decorations and product specifications
Product dimensions and materials
Order confirmations and purchase details
Shipping and delivery information
Package tracking
Return requests
Refund processing
Damaged or incorrect products
General customer feedback
Website and checkout questions
We encourage customers to contact us whenever additional information is needed.
3. Email Support
For written inquiries, please contact:
support@FestiveAura.site
Email is our primary communication channel for detailed order-related requests and customer service inquiries.
When contacting us about an existing order, please include your order number and the email address used during checkout.
This helps us locate your purchase and provide more efficient assistance.
4. Telephone Support
Customers may contact us by telephone:
+61 491 570 183
Telephone support is intended for general business and customer service inquiries.
For matters requiring order documentation, photographs, or written records, we may recommend email communication.
5. Business Address
Our listed business contact address is:
10 Eucalyptus Dr, Cranebrook, NSW, Australia
This address is provided for business identification and correspondence purposes.
Please do not send product returns to this address unless our support team specifically confirms that it is the appropriate return destination.
Return instructions will be provided during the approved return process.
6. Product Inquiries
FestiveAura specializes in Christmas decorations and holiday home essentials, including:
Christmas storage boxes
Christmas berry wreaths
Christmas pillow covers
Golden reindeer figurines
Golden Christmas tree figurines
Evergreen Christmas garlands
If you have questions about product sizes, materials, care instructions, or intended decorative uses, please contact us before placing your order.
7. Shipping Assistance
We offer free worldwide standard shipping with an estimated delivery timeframe of 7–10 days.
For shipping-related inquiries, please email support@FestiveAura.site and provide your order number.
Our team will review available shipment details and assist where appropriate.
8. Returns and Refunds
FestiveAura offers free returns and refunds for eligible products within 30 days of delivery.
Customers wishing to request a return should contact our support team for instructions.
Please do not send products without first receiving return instructions.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.
Include your order number, a description of the issue, and relevant photographs where available.
We will review the matter and provide an appropriate resolution.
10. Privacy and Secure Communication
We respect customer privacy.
Please avoid sending passwords, full payment card details, or other sensitive financial information through email.
Our team will never request your account password by email.
Customer information is handled in accordance with our Privacy Policy and applicable data protection laws.
11. Customer Service Commitment
At FestiveAura, we strive to provide professional, respectful, and transparent customer communication.
Our goal is to help customers make informed purchasing decisions and receive appropriate support throughout their shopping experience.
We appreciate your trust and look forward to assisting you.
12. Official Contact Summary
FestiveAura
Website: https://FestiveAura.site
Email: support@FestiveAura.site
Phone: +61 491 570 183
Address: 10 Eucalyptus Dr, Cranebrook, NSW, Australia
Established: 2022
FestiveAura – Bring the Magic of Christmas Home.