Refund policy
At FestiveAura, we want every customer to shop with confidence and enjoy a positive holiday shopping experience.
We understand that sometimes a purchase may not meet your expectations. That's why we offer a clear and customer-friendly 30-day return and refund policy with free return shipping for eligible purchases.
This policy applies to products purchased directly through https://FestiveAura.site.
1. Our 30-Day Return Policy
FestiveAura offers a 30-day return period beginning on the date your order is delivered.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.
Eligible products may be returned for a refund in accordance with the conditions outlined below.
Return Window: 30 days from delivery
Return Shipping Cost: Free for eligible returns
Refund Method: Original payment method
Standard Refund Processing: Generally 5–10 business days after return receipt and inspection, subject to applicable law
2. Return Eligibility
To qualify for a standard return:
The return request must be submitted within 30 days of delivery.
The product must have been purchased directly from FestiveAura.site.
The item should be in its original condition, except for reasonable inspection.
Original accessories and components should be included where applicable.
Proof of purchase, such as an order number or confirmation email, must be provided.
Products should be packaged securely to prevent damage during return transportation.
Customers may reasonably inspect products to determine whether they are suitable for their needs.
Items that have been intentionally damaged, improperly modified, or substantially altered after delivery may not qualify for a standard change-of-mind return.
These conditions do not restrict mandatory consumer rights.
3. Free Return Shipping
FestiveAura provides free return shipping for approved eligible returns.
Once your return request has been reviewed and approved, our customer support team will provide return instructions.
Depending on your location, we may provide a prepaid return shipping label, arrange another return method, or offer an alternative resolution.
Please do not send products to our business address without receiving return instructions.
Customers should not independently purchase return postage unless specifically instructed by our team.
4. How to Request a Return
To initiate a return, please follow these steps.
Step 1: Contact Customer Support
Email:
support@FestiveAura.site
Include:
Your full name
Order number
Email address associated with your purchase
Product name
Reason for the return
Relevant photographs, if applicable
Step 2: Return Request Review
Our support team will review your request and provide instructions for the next steps.
Step 3: Prepare the Product
Pack the item securely.
Include all original accessories and components where applicable.
For fragile decorations, such as resin figurines, use suitable protective packaging to reduce the risk of damage during transportation.
Step 4: Return the Product
Follow the shipping instructions provided by our customer support team.
Step 5: Refund Processing
Once the returned product has been received and inspected, we will notify you of the refund decision.
5. Refund Policy
Approved refunds are normally issued to the original payment method used during checkout.
Refunds generally include the purchase price of the returned item and applicable taxes.
Because FestiveAura offers free standard shipping, no standard outbound shipping charge is deducted.
We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.
Your bank or payment provider may require additional time to display the funds.
Where applicable law requires a shorter refund timeframe or a different procedure, we will follow that requirement.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly.
Email support@FestiveAura.site with your order number and a description of the issue.
Photographs may help us review the matter.
Depending on the circumstances, we may provide:
A replacement product
A full refund
A partial refund where mutually agreed
Another appropriate remedy consistent with applicable law
Customers will not be charged return shipping fees for products confirmed to be defective, damaged on arrival, or incorrectly supplied.
7. Fragile Holiday Decorations
Some FestiveAura products, including golden reindeer figurines, Christmas tree figurines, and decorative wreaths, may require careful handling.
We recommend inspecting fragile products upon delivery and retaining protective packaging until you are satisfied with your purchase.
If an item arrives damaged, please contact us for assistance.
Reasonable inspection does not affect your rights under applicable consumer protection laws.
8. Exchanges
If you wish to exchange a product for another available item, please contact our support team.
Exchange requests are subject to product availability.
Where direct exchanges are unavailable, we may recommend returning the original product and placing a separate order.
9. Order Cancellations
If you wish to cancel an order, please contact support@FestiveAura.site as soon as possible.
We will attempt to accommodate cancellation requests before the order has been dispatched.
Once an order has shipped, cancellation may no longer be possible.
However, eligible items may still be returned within 30 days of delivery.
10. International Returns
Our free 30-day return policy applies to eligible purchases shipped internationally.
Customers outside Australia should contact our support team before sending a return.
We will provide appropriate instructions based on the destination country and available return services.
Approved returns remain free of standard return shipping charges.
11. Late or Missing Refunds
If you have not received an approved refund, please first check the account associated with your original payment method.
You may also contact your bank or payment provider to check for pending refunds.
If the refund remains missing after the expected processing period, please email support@FestiveAura.site.
12. Return Exceptions
Certain products may be subject to reasonable return restrictions based on their condition or applicable legal requirements.
Any product-specific exclusions will be disclosed where required by law.
These restrictions do not affect statutory rights concerning faulty, damaged, unsafe, or misdescribed products.
13. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures, Australian consumers may be entitled to a replacement or refund and compensation for reasonably foreseeable loss or damage.
For failures that do not amount to a major failure, consumers may be entitled to repair, replacement, or another remedy as required by law.
Our voluntary 30-day return policy operates in addition to these statutory rights and does not replace or limit them.
14. Contact Information
For returns, refunds, or additional assistance, contact:
FestiveAura
Website: https://FestiveAura.site
Email: support@FestiveAura.site
Phone: +61 491 570 183
Address: 10 Eucalyptus Dr, Cranebrook, NSW, Australia
FestiveAura – Bring the Magic of Christmas Home.