Shipping policy
At FestiveAura, we believe holiday shopping should be convenient, transparent, and enjoyable.
We proudly offer free worldwide standard shipping with an estimated delivery timeframe of 7–10 days.
This Shipping Policy explains how orders placed through https://FestiveAura.site are processed, shipped, and delivered.
1. Free Worldwide Shipping
FestiveAura provides complimentary standard shipping on all orders.
Shipping Cost: FREE
Shipping Coverage: Worldwide
Estimated Delivery Time: 7–10 Days
Minimum Purchase Requirement: None
Our free standard shipping offer applies to eligible orders and supported delivery destinations.
If a destination cannot be served, we will contact the customer and provide an appropriate resolution.
2. Order Processing
After an order is placed, we review payment confirmation, shipping details, and product availability.
Orders are prepared for dispatch as promptly as reasonably possible.
Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information where available.
Processing times may vary during weekends, public holidays, and periods of high seasonal demand.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is 7–10 days.
This timeframe represents our normal delivery estimate rather than a guaranteed delivery date.
Actual delivery times may vary depending on:
Destination country or region
Shipping carrier operations
Customs clearance
Public holidays
Severe weather
Transportation disruptions
High seasonal shipping volumes
Incorrect or incomplete shipping information
We will make reasonable efforts to communicate significant delays and provide appropriate assistance.
4. Holiday Season Shipping
During the Christmas season, international shipping networks may experience increased demand.
We encourage customers purchasing decorations for a specific event or holiday to place their orders early.
Although our standard estimated delivery timeframe is 7–10 days, delays may occasionally occur during peak shipping periods.
If your order is delayed, please contact our customer support team for assistance.
5. International Shipping
FestiveAura serves customers worldwide through available international shipping services.
International shipments may be subject to customs inspections, import regulations, and destination-specific requirements.
Customers may be responsible for applicable import duties, taxes, or customs charges imposed by local authorities unless otherwise stated at checkout.
These charges are separate from our free standard shipping service.
We recommend reviewing local import requirements before placing an international order.
6. Order Tracking
Where tracking is available, shipment details will be provided by email after dispatch.
Tracking information may take some time to become active in the carrier's system.
If you need assistance locating your shipment, please contact support@FestiveAura.site with your order number.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number, if applicable
City
State or province
Postal code
Country
Contact details
Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
If you discover an address error after placing an order, contact us immediately.
We will attempt to update the information before dispatch whenever possible.
8. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, unexpected delays may occur.
If your order has not arrived within the expected period, please contact our support team.
We will review the available tracking information and assist with appropriate next steps.
Where applicable law provides cancellation or refund rights due to delivery delays, those rights will be respected.
9. Lost Packages
If your shipment appears lost during transit, please contact support@FestiveAura.site.
Include your order number and relevant delivery information.
We will investigate the issue with the shipping carrier.
If a package is confirmed lost before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund.
10. Damaged Packages
Some of our Christmas decorations, including resin figurines and decorative accessories, may be fragile.
If your package arrives damaged, we recommend documenting the condition of the packaging and product when reasonably possible.
Contact our support team with your order number and photographs where available.
We will review the issue and provide an appropriate resolution under our Return & Refund Policy and applicable consumer law.
11. Multiple Shipments
Some orders may contain products shipped separately due to inventory location or fulfillment requirements.
If this occurs, items may arrive in multiple packages.
Customers will not be charged additional standard shipping fees for split shipments.
12. Undeliverable Packages
Packages may be returned to the sender when delivery cannot be completed.
Possible reasons include incorrect addresses, unsuccessful delivery attempts, or local carrier restrictions.
If your order is returned as undeliverable, please contact our support team.
We will review the circumstances and assist with an appropriate resolution.
13. Order Changes and Cancellations
If you need to update or cancel an order, please contact support@FestiveAura.site as soon as possible.
We will attempt to accommodate changes before dispatch.
Once an order has shipped, modifications may no longer be possible.
Eligible products may still be returned under our 30-day return policy.
14. Returns After Delivery
FestiveAura offers free returns and refunds for eligible purchases within 30 days of delivery.
Please review our Return & Refund Policy for additional information.
15. Customer Support
For shipping, delivery, tracking, or international order inquiries, contact:
FestiveAura Customer Support
Website: https://FestiveAura.site
Email: support@FestiveAura.site
Phone: +61 491 570 183
Address: 10 Eucalyptus Dr, Cranebrook, NSW, Australia
FestiveAura – Bring the Magic of Christmas Home.